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Healthcare Navigation: 3 Reasons It’s a Game-Changer

Nov 07, 2018

How many of your clients find healthcare and insurance complicated and expensive? Pretty much everyone, right? 

Employees face challenges engaging a confusing system and employers deal with ever-growing costs associated with that same system.

Today I’m sharing 3 reasons healthcare navigation with our new advocacy partner, Compass Professional Health Services, can be a game-changer for your clients and their employees.  

1. A dedicated Health Pro®

When only 7% of Americans trust health insurance companies, it’s a breath of fresh air for employees to have an independent advocate to turn to for guidance. With Compass, every group is assigned a dedicated Health Pro® to support their employees – meaning the same expert consultant will take care of them each time they need help in their healthcare journey.  

All Health Pros® have a college degree and are trained a minimum of 9 months before helping their first member. They can assist employees not only with medical decisions, but also dental, vision, Rx and ancillary benefits. 

2. Informed doctor recommendations

Healthcare costs begin as soon as an employee chooses a primary care doctor. Consider the impact that doctor selection can have on an employee. It’s not just “choosing a doctor,” because there are other implications. The physician might…

  • use high-cost imaging facilities
  • recommend surgery instead of therapy 
  • perform surgery at an expensive facility

Employees need WAY MORE than an in-network doctor search by geography. How many times is the carrier’s in-network provider list outdated? That’s why Compass conducts ongoing research including individual provider interviews and over 6 billion price points to help members search for the best quality, most cost-effective, and highest-rated providers. Employees can even add personal preferences to the criteria, helping them make smarter healthcare decisions that are truly personalized.

5 ways freshbenies helps with out of pocket costs

3. Benefit guidance & navigation

Today’s employers offer a wide variety of benefit programs. While that’s a good thing, employees can find it difficult to determine which benefit might help with a particular situation. Because each group’s Health Pro® understands the full scope of benefits offered to each employee, they can clear up confusion about benefits and make recommendations that fit the employee’s need at any given time. Things like encouraging the employee to use a second opinion service, a clinical management program, or a doctor visit via telemedicine. Yes, the Health Pro® even knows what other freshbenies services that employee has and how to recommend them in the right situation.  

This guidance includes providing cost and value comparisons for medical services BEFORE a procedure. Here’s a story we just received from a member last week…

Advocacy member experience

Have I mentioned our Advocacy service with Compass supports a member’s entire household? This includes IRS dependents, parents and parents-in-law.

Healthcare navigation from a partner like Compass really is a game-changer. It removes hassles for employees and improves their healthcare decisions which lowers costs and improves care - both of which reduce health plan risks for the employer. 

Now it’s your turn! How do you help employees of your groups make better consumer decisions and get personalized guidance for a complicated healthcare system? Comment below or email us at


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Tanya Boyd
Tanya Boyd
President of Tanya Boyd & Associates

I didn’t want to go to urgent care or the ER. Using Doctors Online in my freshbenies membership, I went online to ask a doctor. The doctor responded and said to check my blood pressure. He followed up with the next day to make sure my numbers were OK. By then, the feeling was starting to go away. He told me if it persists to contact my doctor. It was great that I didn’t have to go somewhere and wait forever, and it was free.” - Kelli from Texas

Are you a freshbenies member?

Are you freshbenies member?

Marta from NC
Marta from NC

I’ve had a great experience using this app!

It’s very convenient with everyday life.


I use it all the time and highly recommend freshbenies to everyone!