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3 Reasons Telehealth Should Never Be A Voluntary Benefit

Sep 20, 2016

The need for telehealth is obvious these days. However, with more and more of the benefits budget being used up by the medical plan, many turn to voluntary offerings. A voluntary strategy allows the employee to purchase services they feel suit them best, and this is usually a good approach.

But, here are 3 reasons why telehealth should NEVER be a voluntary benefit.

1. It solves many issues in today’s medical plans

Medical insurance rates and claims increase at twice the rate of inflation. Telehealth redirects unnecessary emergency room, urgent care, and primary care office visits away from the health plan. A 24/7 doctor (especially at $0 visit fee) reduces the burden placed on employees by quickly and efficiently resolving 70% of issues that normally result in an in-person visit.

2. It’s a high-value, ROI solution most employers can afford

With the reductions in health plan coverage, telehealth can be an inexpensive addition that delivers real results and savings to employees. Many telehealth options are under $10 PEPM, yet provide hundreds to thousands of savings. It’s estimated that telehealth results in hundreds of dollars of savings per visit. Groups that have a strong rollout and ongoing education of their telehealth benefit quickly realize that this strategy more than pays for itself many times over.

3. It’s a proven concept

As mentioned above, the voluntary approach typically results in election only from employees. With the recent buzz around telehealth, many employees consider it a very necessary service in their benefits package. Because of this, ensuring telehealth is not only offered, but is easy to use, and doesn't cost the employee can be a big win on many levels. But, checking the telehealth box when it's embedded in a health plan is not the best experience for employees either (read this article for more).

As a broker, it's important to be a consultant. Consultants know the value of telehealth and the future of this service delivering way more than basic acute care needs. It’s important to guide the employer to PROVIDE this benefit as a great cost-saving strategy, and not as an OFFERING, where it likely won’t realize its full potential.

Now it’s your turn! How are you approaching telehealth with your groups? Share your experiences by commenting below or send us an email to!

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Tanya Boyd
Tanya Boyd
President of Tanya Boyd & Associates

I didn’t want to go to urgent care or the ER. Using Doctors Online in my freshbenies membership, I went online to ask a doctor. The doctor responded and said to check my blood pressure. He followed up with the next day to make sure my numbers were OK. By then, the feeling was starting to go away. He told me if it persists to contact my doctor. It was great that I didn’t have to go somewhere and wait forever, and it was free.” - Kelli from Texas

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Marta from NC
Marta from NC

I’ve had a great experience using this app!

It’s very convenient with everyday life.


I use it all the time and highly recommend freshbenies to everyone!