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Benies for the Fam: How to Manage Dependents

Feb, 11 2021

Did you know one freshbenies membership includes your spouse and immediate family members? It’s true! There’s no extra cost and setting up the family to use the services is super-easy!

Here's what you need to know to manage dependents from your freshbenies Member App or Portal...

Be sure you’ve activated your membership

To get started, log in to your freshbenies App or Member Portal. If you haven’t already activated your membership, you’ll need to do that first. Just visit freshbenies.com and click to chat with AI Assistant Bonnie. She makes activation a snap and is ready to help 24/7. For more details watch this fun video

From your freshbenies App…

Once logged in, simply:

  1. Tap the “My Profile” icon in the bottom right corner, then tap “Manage Dependents” from the menu
  2. A view of any existing dependents will display along with their Current Status.
  3. Use the orange plus sign in the top right corner to add dependents. 
    HINT: If you’re adding a spouse, make sure to tap the “Spouse” box and choose whether they’re able to manage dependents, too.
  4. Use the orange circle by each dependent to edit, reinvite or remove.

Manage dependents app

From your freshbenies Member Portal…

Once logged in, simply:

  1. Click your name in the top right corner and select “Manage Dependents” from the drop-down list.
  2. A view of any existing dependents will display along with their Current Status.
  3. Click the orange “Add Dependent” button to add your dependents. 
    HINT: If you’re adding a spouse, make sure to click the “Spouse” box and choose whether they’re able to manage dependents, too.
  4. Use the green button by each dependent to edit, reinvite or remove.

Manage dependents portalA few extra tips

Here’s what to expect for dependents listed within your membership:

  • Your Minor Dependents: If you see your Minor Dependents (under 18) already listed, they're active and ready to go. Any newly added Minor Dependents will be processed and automatically activated in about an hour.
  • Adult Dependents: Newly added Adult Dependents (18+ years old) will be processed in about an hour, then will receive an email invite to activate their membership and use the services. To add a non-spouse dependent over the age of 26, please contact Member Services at 855.647.6762 (7am – 7pm M-F and 8am – 5pm Sat, CT)
  • Current Status definitions: If your dependent does not show Active, these explanations will help you determine what action to take based on your situation.
    • Invite/Reinvite – Send or re-send invitation emails to Adult Dependents.
    • Remove – Permanently remove a Dependent from your freshbenies membership.
    • Suspend/Reactivate – Suspend a dependent’s access to their membership and reactivate, as needed.
    • View/Edit – Review or Update your dependent’s information.

That’s it! Now you and your dependents can save hundreds to thousands on your healthcare. Make sure you let your Adult Dependents know you’ve added them so that they’ll be on the lookout for the invitation. If you need help, contact our Member Services team at 855.647.6762 (7am – 7pm M-F and 8am – 5pm Sat, CT). send us a chat at freshbenies.com or send an email to helpme@freshbenies.com.

Trey

Trey grew up hanging around (and later working at) his dad's law office and he has a degree in Economics from University of Texas at Arlington. Today, he is a Client Services Specialist at freshbenies where his commitment to help members get the most out of their services is a top priority.

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Tanya Boyd
Tanya Boyd
President of Tanya Boyd & Associates

I didn’t want to go to urgent care or the ER. Using Doctors Online in my freshbenies membership, I went online to ask a doctor. The doctor responded and said to check my blood pressure. He followed up with the next day to make sure my numbers were OK. By then, the feeling was starting to go away. He told me if it persists to contact my doctor. It was great that I didn’t have to go somewhere and wait forever, and it was free.” - Kelli from Texas

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Kelly from KS
Kelly from Kansas
beniebeliever

It was an icy winter day, and I was feeling terrible. Having moved to the country, I weighed how bad I felt versus the risk of going out in freezing weather. Then I remembered freshbenies!

 

After a few questions, it was determined I had a sinus infection, and a prescription was called in to my local pharmacy. In 2 days, I was feeling so much better!

 

Thank you, freshbenies, for saving me money and extra travel on the icy roads!