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FAQ

FAQ

You have questions. We have answers!
Why should I sell freshbenies if I already have direct contracts with suppliers?

freshbenies may be a little more expensive than each service sold separately, but most employers need all the services in a freshbenies membership. Add to that a member engagement system that works. Which brings us to the best reason: our membership gets more usage than your stand-alone program. freshbenies bundles services that complement each other and today’s medical plans. We give members the most control in the most ways.

Why should I sell freshbenies if the medical carriers include telehealth?

Just having access to telehealth doesn’t mean employees will use it. An average carrier telehealth plan gets 2% usage - freshbenies gets 51% telehealth usage because of the $0 visit fee and our member engagement system. Add to that the additional savings from Doctors Online, Advocacy, Prescription Savings, and there’s a clear picture of value for employers and their employees. Click here for a head-to-head comparison chart. 

What size employers can you handle?

Our sweet spot is groups of 100 – 3,000 employees. We also serve...

  • mega groups of 10,000+
  • employer-paid: as low as 5 participants
  • voluntary: 10+ participants required
  • micro-groups and Individual: purchase at www.freshbenies.com\individuals with your affiliate link
Do you have a member engagement program?

Yes! All packages include our freshbenies Member Engagement System at no additional charge…

  •       Member Packet including an Info Booklet and two high-quality plastic cards
  •      Easy-to-use proprietary Member Portal and proprietary Member App 
  •       Reach-out campaigns on social media to educate employees about their services
  •       Interesting-to-read welcome email and monthly emails
  •      A freshbenies Member Services team available 7am - 7pm M-F and 8am - 5pm Sat Central Time and monitored after hours
  •      AI Assistant allows employees to get actionable answers 24/7
  •      Videos & flyers that simply and playfully explain the services
  •      Proprietary weekly articles with simple, fun and useful info for controlling healthcare 

You’ll see it in action when you get started with us!

Do you have sales materials for me?

Yes, and many are personalized with your contact info. Once you’re appointed, we’ll give you access to the Broker Portal where you’ll find everything you need.

Do you pay commissions?

Yes, our prices include commission rates that are among the highest in the industry. Just contact us for more info!

How do members access their services?

We provide 3 ways to easily use the freshbenies services: paper materials, app and online portal. Click here to learn more on the member page. 

How do I get appointed?

Click here to find everything you'll need to get started. Once we receive your paperwork, we’ll get you all set up within 48 hours.

What’s the group installation process?

It’s very simple and includes 3 pieces of information: a one-page e-signed agreement, ACH form, and an employee-only Excel census. For Voluntary or to offer Add-Ons, there is a one-page Payroll Deduction form. If these are submitted by the 15th, we’ll have member materials in-hand by the 1st.

Does freshbenies disqualify an HSA?

To date, there is no ruling from regulators as to whether a $0 visit fee telehealth program disqualifies an HSA. Many of our clients provide a freshbenies membership alongside an HSA, but we suggest consulting your legal counsel. We have a freshbenies membership with a telehealth visit fee for employers who would rather go that route.

Do you have other services you can put in a membership?

While our modular approach already provides many options, we can customize packages with other services for groups of 1,000+.

Who’s included in a membership?

A freshbenies membership includes an employee and all their IRS dependents (and all pets are included in the Pet Care Savings). One exception: LifeLock is available as an Individual or a Family membership.

Does this come under Section 125 pre-tax rules?

No, because freshbenies is non-insurance. However, the cost is still a business expense if purchased for employees. Also, you don’t have to follow Section 125 non-discrimination rules, so freshbenies can be provided to all employees – part-timers, non-benefits eligible, contractors, etc.

Why should I buy freshbenies if my medical plan includes telehealth?

Just having access to telehealth doesn’t mean you employees will use it. An average carrier telehealth plan gets 2% usage - freshbenies gets 51% telehealth usage because of the $0 visit fee and our member engagement system. Add to that the additional savings from Doctors Online, Advocacy, Prescription Savings, and there’s a clear picture of value with a solution that contain costs for you and your employeees. Plus, freshbenies is carrier-agnostic and continues no matter how your group health plan changes. Click here for a 
head-to-head comparison chart.

Do you have an employee engagement program?

Yes! All packages include our freshbenies Member Engagement System at no additional charge…
·      Member Packet including an Info Booklet and two high-quality plastic cards
·      Easy-to-use proprietary Member Portal and proprietary Member App 
·      Reach-out campaigns on social media to educate employees about their services
·      Interesting-to-read welcome email and monthly emails
·     A freshbenies Member Services team available 7am - 7pm M-F and 8am - 5pm Sat Central Time and monitored after hours
·     AI Assistant allows employees to get actionable answers 24/7
·     Videos & flyers that simply and playfully explain the services
·     Proprietary weekly articles with simple, fun and useful info for controlling healthcare 
You’ll see it in action when you get started with us!

How do members access their services?

Just having access to telehealth doesn’t mean you employees will use it. An average carrier telehealth plan gets 2% usage - freshbenies gets 51% telehealth usage because of the $0 visit fee and our member engagement system. Add to that the additional savings from Doctors Online, Advocacy, Prescription Savings, and there’s a clear picture of value with a solution that contain costs for you and your employees. Plus, freshbenies is carrier-agnostic and continues no matter how your group health plan changes. Click here for a head-to-head comparison chart. 

How does the Advocacy service know my employee’s information?

Yes! All packages include our freshbenies Member Engagement System at no additional charge…

  •       Member Packet including an Info Booklet and two high-quality plastic cards
  •       Easy-to-use proprietary Member Portal and proprietary Member App 
  •       Reach-out campaigns on social media to educate employees about their services
  •       Interesting-to-read welcome email and monthly emails
  •      A freshbenies Member Services team available 7am - 7pm M-F and 8am - 5pm Sat Central Time and monitored after hours
  •      AI Assistant allows employees to get actionable answers 24/7
  •      Videos & flyers that simply and playfully explain the services
  •      Proprietary weekly articles with simple, fun and useful info for controlling healthcare 

You’ll see it in action when you get started with us!

Does freshbenies disqualify an HSA?

To date, there is no ruling from regulators as to whether a $0 visit fee telehealth program disqualifies an HSA. Most of our clients provide a freshbenies membership alongside an HSA, but we suggest consulting your legal counsel. We have a freshbenies membership with a $45 telehealth visit fee for employers who would rather go that route.

Who’s included in a membership?

A freshbenies membership includes an employee and all their IRS dependents (and all pets are included in the Pet Care Savings). One exception: LifeLock is available as an Individual or a Family membership.

Does this come under Section 125 pre-tax rules?

No, because freshbenies is non-insurance. However, the cost is still a business expense if purchased for your employees. Also, you don’t have to follow Section 125 non-discrimination rules, so freshbenies can be provided to all employees – part-timers, non-benefits eligible, contractors, etc.

What’s the set up process?

It’s very simple and includes 2 pieces of information: a one-page e-signed agreement and an employee-only Excel census. For Voluntary or to offer Add-Ons, there is a one-page Payroll Deduction form. If these are submitted by the 15th, we’ll have member materials in-hand by the 1st.

Can my employees use the Telehealth service for a doctor’s note?

Yes, employees have the option to request and download a doctor’s note after a visit.

How do I explain all the services to employees?

We have many options to help communicate freshbenies to employees. Showing a quick, fun video and including a simple one-page flyer in a benefits meeting is a great start. We follow up with a full member packet for each employee that we can send to you to distribute or mail directly to each employee. Finally, our member engagement system kicks in with continued touch points throughout the year.

Does the price change whether I have a broker or not?

We almost always work through brokers - the prices are the same regardless.

Do I need a membership for everyone in my family?

No, one freshbenies membership includes all your IRS dependents (except LifeLock Individual membership) - Pet Care Savings includes all your pets, too. All your dependents can download the freshbenies app or log in to the Member Portal to take advantage of our non-insurance benefits. You can order additional physical cards for a small fee, but it’s not necessary. 

How does this work with my health insurance?

freshbenies is a HUGE help for those with great insurance, some insurance or no insurance! For instance, you can't always get your primary care physician on the phone in 10 minutes at 2am to answer a question, get peace of mind or a much-needed medication. With freshbenies, you can call a doctor 24/7 and get a prescription written (no visit fee), if mecially necessary! Or, you can email a specialist and get personalized answers to your medical questions within a few hours. Even with insurance, you need help navigating "the system," finding high-quality lower-cost options for care, and organizing or negotiating medical bills. Whether you have insurance or not, you can use dental, vision and prescription discounts throughout the year on things that are expensive or not covered by your insurance.

What if I'm not satisfied with my freshbenies membership?

No problem...there's a 30 day money-back guarantee and you can cancel at any time beyond that. Just call the number in your member portal, app or on the back of your card - we're not about roping you into something you don't love!

Can I use the 24/7 Telehealth service to get medication refills?

If you’re in-between appointments or traveling and need a short-term refill to hold you over, the service may be able to help. Otherwise, “chronic care” prescriptions would come from your family doctor. Click here to learn more.

How many times can I use the Dental/Vision/Pharmacy/Pet Care Discounts?

As many times as you need! There's no limit to the savings! AND, you can start using it as soon as you get your freshbenies member packet in the mail - there's NO waiting!

How does this work with my FSA or HSA?

You can't pay for your freshbenies with your Flexible Spending Account (FSA) or Health Savings Account (HSA) money because freshbenies is not insurance. BUT, a freshbenies membership helps keep more of your hard-earned money in the FSA/HSA account. How? Skipping a doctor visit by using the freshbenies 24/7 telehealth service, or emailing a specialist to get medical advice, or getting discounts on allowed dental, vision and prescription expenses. These non-insurance benefits save you real money.

How do the Dental/Vision/Pharmacy/Pet Care Discounts work with my insurance?

Whether you're well insured or not, the discounts work for things your insurance doesn't cover. For instance, you may have great dental and vision insurance, but there are many things you might need throughout a year that aren't covered (orthodontia, whitening, brand name frames, LASIK, any major work beyond your insurance max). The prescription discount is great for drugs that are expensive or not covered by insurance. The same goes for your pet insurance program – pet sitting, food, boarding aren’t included – this is where the Pet Care discount kicks in.

Are the discount networks available in my area?

Non-members can click here, locate the service in the tabs on the left, click Locate Providers, enter your zip code and find all the providers in your local area.

Members, simply click the Locate a Provider buttons in your freshbenies member app or portal. From there, you'll find all the network providers in your area.

How do I know if my prescription has a discount?

Non-members can click here, then click the MyRxPrice.com. From there, enter your medication and dosage. You’ll get a list of prices at all your local participating pharmacies.

Members, simply click the Prescription Savings icon in your freshbenies member app or portal. From there, enter your medication and dosage to view pricing, or call Member Services for help.

Who are the companies that provide the freshbenies services?

The partners who come together to make up the freshbenies membership are highly reputable companies, experts in their field and stand the test of time and scrutiny. Although some of our partners are household names, many sell these services only to large corporations. At freshbenies, we make it simple by pulling them all together into one easy membership to help you control your healthcare dime, time and peace of mind!

Should I buy an "Individual" or "Family" LifeLock membership?

If there are just two of you in your family, purchase the “Individual” LifeLock. Once you receive your membership, you can add a spouse or child (for $10). If you have 3 or more members in your family, your best value is the Family membership.

Can't I wait to buy a freshbenies membership until I or someone in my family need the services?

No, it takes 5-7 business days to get the member packet to you in the mail before you can access the services. So, for a few dollars a month, you should just do it now so you'll be ready when sickness looms and you can use the services when you need them!

Can I start using the services immediately?

Unfortunately, no. We need time to get your membership set up with our partner companies before you can start using the services. As soon as you become a member, your member packet goes into the mail and takes 7-10 business days to get to you. Once you get that, you'll have full access to the benies!

What is the difference between the "Telehealth" and "Doctors Online" services?

Telehealth is a service that lets members speak with a family physician or pediatrician, with no visit fee. Within a few minutes, members can talk to a doctor (by phone or video) to get a diagnosis, treatment options and a prescription, if medically necessary. This service is for short-term, “acute care” needs like…

•    Cold and flu symptoms
•    Bronchitis
•    Allergies
•    Poison ivy
•    Pink eye
•    Urinary tract infection
•    Respiratory infection
•    Sinus problems
•    Ear infection
•    and more!

Doctors Online provides 24/7 access to specialist physicians in the freshbenies member portal or app. This service isn’t for prescriptions, but members will get trustworthy, personalized medical advice in a few hours.  The expert team includes: 

•    Board-certified physicians
•    Specialists
•    Psychologists
•    Pharmacists
•    Dentists
•    Dietitians
•    Fitness trainers 

How do I learn more?

Click here to view all the available services. From there, you can click to read details and watch videos for each service. You can also click here to visit our beniebuzz page for testimonials and helpful blog posts. Still have questions? Just click below to chat anytime or call 888.813.5468.

What if I have a different question?

If you're not a member yet and have questions about how freshbenies will work for you, just contact your insurance broker, click below to chat anytime or call us at 1.888.813.5468. 

How do I login?

If this is your first time, click here to get registered (just enter your Member ID and Group ID from your member packet). You can log in to your Member Portal here or download the app here. If you need help, just click below to chat or call freshbenies Member Services at 1.855.647.6762.

How do I set up my Telehealth account?

It’s easy! Just log in to your Member Portal or App and click the Telehealth icon for specific instructions.

How do I add dependents?

The only service that requires specific family member info is the 24/7 Telehealth service. Your dependents can use all the other freshbenies services just by logging in to the freshbenies member portal or app using your Username/Password. Just login to your Member Portal or App and click the Telehealth icon for specific instructions.

Do I need a membership for everyone in my family?

No, one freshbenies membership includes all your IRS dependents (except LifeLock Individual membership) - Pet Care Savings includes all your pets, too. All your dependents can download the freshbenies app or log in to the Member Portal to take advantage of our non-insurance benefits. You can order additional physical cards for a small fee, but it’s not necessary. 

How does this work with my health insurance?

freshbenies is a HUGE help for those with great insurance, some insurance or no insurance! For instance, you can't always get your primary care physician on the phone in 10 minutes at 2am to answer a question, get peace of mind or a much-needed medication. With freshbenies, you can call a doctor 24/7 and get a prescription written (no visit fee), if mecially necessary! Or, you can email a specialist and get personalized answers to your medical questions within a few hours. Even with insurance, you need help navigating "the system," finding high-quality lower-cost options for care, and organizing or negotiating medical bills. Whether you have insurance or not, you can use dental, vision and prescription discounts throughout the year on things that are expensive or not covered by your insurance.

I need to use a service but I don't have my freshbenies card or booklet. What should I do now?

No worries! Click below to chat anytime or call Member Services for help at 1.855.647.6762 (Monday – Friday 7am – 7pm and Saturday 8am – 5pm CST). Plus, if you download the app and register using your Member
ID and Group ID, you'll always have a virtual card on your phone.

How do I get replacement member materials?

Just log in to the freshbenies member app or portal and click the Get Member Packet button to download your materials. You can also call Member Services to request new materials at 1.855.647.6762 (Monday – Friday 7am – 7pm and Saturday 8am – 5pm CST).

What is the difference between the "Telehealth" and "Doctors Online" services?

Telehealth is a service that lets members speak with a family physician or pediatrician, with no visit fee. Within a few minutes, members can talk to a doctor (by phone or video) to get a diagnosis, treatment options and a prescription, if medically necessary. This service is for short-term, “acute care” needs like…
•    Cold and flu symptoms
•    Bronchitis
•    Allergies
•    Poison ivy
•    Pink eye
•    Urinary tract infection
•    Respiratory infection
•    Sinus problems
•    Ear infection
•    and more!

Doctors Online provides 24/7 access to specialist physicians in the freshbenies member portal or app. This service isn’t for prescriptions, but members will get trustworthy, personalized medical advice in a few hours.  The expert team includes: 
•    Board-certified physicians
•    Specialists
•    Psychologists
•    Pharmacists
•    Dentists
•    Dietitians
•    Fitness trainers 

Are the discount networks available in my area?

Simply click the Locate a Provider buttons in your freshbenies member app or portal. From there, you'll find all the providers in your area.

How do I know if my prescription has a discount?

Simply click the Prescription Savings icon in your freshbenies member app or portal. From there, enter your medication and dosage to view pricing, or call Member Services for help.

Can I use the 24/7 Telehealth service to get medication refills?

If you’re in-between appointments or traveling and need a short-term refill to hold you over, the service may be able to help. Otherwise, “chronic care” prescriptions would come from your family doctor. Click here to learn more.

I get freshbenies from my employer and see services on your site that aren't in my memership. Can I add more services?

Your employer chose certain services they would provide or offer. Some employers don’t provide or offer all the services available from freshbenies. You can ask your employer to allow you to purchase additional services OR you can purchase an Individual membership here.

What if I have a different question?

Just click below to chat or just call freshbenies Member Services at 1.855.647.6762.